FAQs
- Once you have selected possible dates for your visit, please contact us to discuss availability at escoteducation@wildwoodtrust.org.
- Once a date is agreed, you will then need to fill in our booking form.
- Your booking cannot be confirmed unless we receive your booking form in good time.
- Memberships, vouchers and special offers cannot be used in addition to the group entry price.
- You can pay by cash or card on arrival, or we can invoice you afterward.
- We only collect payment in pound sterling. Bank transfers must be from a UK bank account. This is of particular importance to international groups.
- Cancellation must be made with at least 5 working days’ notice, otherwise you will be charged an administrative fee of £50.
- If Wildwood cancels due to closure etc. you will not be charged for the cancelled activities and we will do our best to reschedule your visit.
- Wildwood opens at 10:00 am; groups cannot gain entry to the park until 10:00 am unless by prior arrangement.
- If you have not booked any activities with a Wildwood educator, then your day is your own to organise as you wish.
- A timetable for your booked activities will be emailed to you by the end of the week preceding your visit.
- If you would like your day organised in a specific way, please let us know and we will try our best to accommodate your preferences.
- The maze is free of charge and open for all visitors. Please allow time for this if you would like.
- On arrival, please and announce yourselves to the education staff. They will need to know how many pupils and accompanying adults you have in your party (this is for your invoice).
- The staff will have a copy of your schedule for the day and will be able to tell you the times of your activities if you haven’t brought your copy with you.
- They will direct you to the toilets while they radio your tutors (if applicable), who will confirm a time and place to meet you for your activity.
- A copy of our risk assessment is available on request.
- Teachers are entitled to a pre-visit in order to carry out risk assessments, provided it is arranged in advance via the education department. Teachers will not be charged admission for their pre-visit upon production of a valid staff ID, but anyone accompanying them must pay normal admission fees. If you would like to meet education staff to discuss your group visit, please state this when booking your pre-visit.
- Wildwood is set in woodlands and gardens so the majority of your visit will be spent outdoors.
- Clothing should be appropriate for a day out in the woods especially sensible footwear, plus a waterproof in case of wet weather. Expect muddy puddles after rain!
- We also have an unheated outdoor, undercover facility where the learners can have their lunch.
- We have a set of toilets located just inside the entrance.
- We have a set of toilets located in the cafe, which lies outside the park footprint.
- We have a cafe outside the foorprint of the park.
- The café is for paying customers only – if individuals purchase food at the café, they can eat inside or in the courtyard outside the cafe, but eating packed lunches is not allowed.
- Picnic tables are available in the undercover area in the park for consuming your own food. These areas cannot be reserved.
- We have a large adventure play area with wooden forts, tube slides, a small zip wire, and a drop slide.
- Learners must be supervised in the play area at all times. This is the responsibility of teachers and team leaders.
- Please be aware that the play area is open to visitors as well and ensure that learners act accordingly.
- Only children up to and including year 8's are allowed in our playpark during group visits. The drop slide is usually open on weekends and during holidays, but if you would particularly like to use it, please request this on your booking form. We can request this with our park staff, but cannot guarantee it will be open as it depends on staff availability. All ages are allowed on the drop slide.
- Our shop stocks a variety of pocket money gifts, including stickers, stationery, animal masks, soft toys and games.
- A range of goody bags are available and can be booked on your booking form.
- Please visit the shop in staggered small groups with an adult, as space is limited.
- Pupils are not allowed to visit the shop unattended by teachers or team leaders.
- Please let us know in advance if any students have mobility issues in advance, so we can modify activities to support them.
- Upon arrival, follow signs to find disabled parking spaces for vehicles.
- The park is wheelchair friendly. We have a disabled toilet.
- Many of the paths have been surfaced with compact stone chippings to improve wheelchair access, but some areas are still natural woodland with small tree roots and can still be muddy in wet weather.
- Wildwood always has trained first aiders on duty. All park staff are in radio contact so please alert any staff member if you need emergency first aid assistance.
- If you have a walking casualty, please take them to the shop as the first contact point.
- If you experience an emergency situation (e.g. missing child, fire, suspicious package, etc), please alert any staff member, then follow their directions.
- In the event of an emergency on site, please follow the directions of Wildwood staff.
- Visitors must not feed or touch the animals, in order to keep both visitors and animals safe and in good health. Please ensure that everyone in your group is aware of this.
- Deliberately attempting to harm any animal may result in your visit being immediately cancelled.
- Barriers around animal enclosures must not be crossed or climbed on, for your own safety.
- Wildwood is dedicated to British wildlife, so we do not have exotic animals such as lions, tigers, elephants, monkeys, meerkats or crocodiles.
- All animals at Wildwood must be treated with respect at all times.