Covid-19 Measures

 

Monday 15th June is a members only day as a thank you for your continued support and loyalty to Wildwood during these difficult times. You can find further information on membership here.

On Tuesday 16th June we are open for all visitors.

Wildwood is committed to the continued well-being of our visitors, team members and the animals in our care.

To assist our community in preventing the spread of COVID-19, we have implemented new protocols and procedures at the park. It is important that you are aware of these during and before your visit. All the details are in the Visiting Wildwood Safely further down the page and the FAQs included.

Wildwood has been awarded the Industry Standard mark from Visit England, which shows that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing. Click here to view our certificate.

 

Limited Visitor Numbers

From 15th June the number of visitors to the park will be limited to 500.

There is currently no requirement to book in advance but this may change according to demand. We expect the limitations on visitors to ease over time according to government advice.

Opening Times

Opening Hours will be 10:00am to 6:00pm with last entry at 4:30pm.

When you Visit Wildwood Escot

  • Please follow the signs and guidance given from Wildwood’s team.
  • We are promoting a one-way system that reinforces social distancing guidelines at all locations where it is feasible.
  • Based on current guidelines inside spaces will remain closed. This includes the café, take away food and drink will be available.
  • To minimise crowding, animal talks will not be taking place. However, staff will be out and about and happy to answer your questions.
  • There are additional hand sanitisers around the park.
  • If you or a member of your party has a temperature or is feeling unwell, please visit us another time.
  • Help us promote social distancing by remaining at least two meters away from people who are not part of your party and remember not to shake hands or hug.
  • Please read the detailed guidance on Visiting Wildwood Safely and the FAQs.

Visiting Wildwood Safely

We know that your visit might feel a little different to a normal visit, but it is essential that we do all we can to keep each other safe.

STAYING SAFE IS EVERYONE’S RESPONSIBILITY
If we all do our bit, we’re hoping that things will be back to normal soon. Thank you for your patience.

PLEASE DON’T VISIT
If you have any symptoms, are in a high risk category, are self-isolating or if you or anyone you’ve been in contact with has symptoms of coronavirus. We’ll look forward to seeing you soon but right now, it’s not worth the risk.

MEMBERS
In order to manage the queue at entry, we’ll be providing members with a priority route. Please look out for a member of staff and have your membership card ready on arrival.

STAY 2M APART
Please keep your distance from other visitors. We’ll be closing indoor spaces and only offering take away foods to make this easier. We’re putting in place safe queuing systems at the main entrance and the Coach House Cafe.

PLEASE DON’T TOUCH
We’ll be cleaning much more regularly than we normally would, but please also try to avoid touching fences, windows, signs etc.

HAND SANITISING
Please make use of our new hand cleaning stations around the park

CONTACTLESS PAYMENTS
Try to use contactless payments if you can. Also, please bring your membership card with you if a member, to avoid delays at the entrance.

Please don’t arrange to meet friends and family at the park if they don’t live in your house.

 

We look forward to seeing you again soon.

Visitor FAQs

WildwoodEscot is open with Covid-19 Measures in Place

Is there an Industry Standard mark to show that attractions are following COVID-19 safety guidelines?

Wildwood has been awarded the Industry Standard mark from Visit England, which shows that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing. Click here to view our certificate.

When are you reopening?

The latest government guidance means that we unfortunately don’t yet have a set date when we can re-open. However, as the government has started to ease lockdown measures, our teams have been busy preparing the park to ensure that we can uphold social distancing, minimise all hard surface contact points and further increase hygiene facilities – making it a safe and enjoyable space for everyone.

We will open on Monday 15th June 2020.

Monday 15th June is a members only day as a thank you to them for their continued support and loyalty to Wildwood during these difficult times.

Tuesday 16th June we will be open for all visitors. Opening hours will be 10:00am to 6:00pm with last entry at 4:30pm.

Will I still be able to buy souvenirs?

The shop itself will be open, but limited to one family group at a time.

Will car-parking change?

You’ll still be able to park free of charge at Wildwood, as normal.

Since the new measures to manage the queue impinge upon our usual disabled parking facilities, we have extended the disabled parking into the car park opposite the Coach House. Please look out for the new signs.

We do ask that visitors please respect social distancing measures when leaving and returning to their vehicles. On arrival you may be asked to wait in your vehicle to help our team manage the number of visitors approaching the entrance at one time.

Where will I find hand-washing facilities?

Each of the portable toilet facilities will have hand-washing facilities.

Additional hand washing facilities will be available at convenient points throughout the park.

Will toilet facilities be open?

To provide adequate measures for social distancing, all of our indoor toilet facilities will be closed and individual ‘portaloos’ will be provided.

These will be situated adjacent to the car park toilets and on the green adjacent to the Maze.

Will we have to wear masks when visiting?

Based on the current government guidance and advice, you won’t be required to wear a face mask when visiting. Similarly, our team will not be required to wear any form of face masks but they all have them to wear if they choose or if it is a requirement of their role.

Will the walk-through exhibits be open?

The Red Squirrel Walk-through and Wetland Habitat will remain open and visitors will need to socially distance when using those spaces.

All our indoor spaces including the Play Barn and Coach House Cafe will remain closed to visitors for the time being as we follow social distancing advice. We’ll continue to monitor government guidance and may in future be able to open some of these spaces.

Will I be able to bring a group to visit?

We’ll be restricting the numbers of visitors coming to the park each day so that we can safely facilitate social distancing measures, adhering to the latest government guidance.

For that reason, we won’t be able to accept large group bookings which include people from multiple households at this time.

Gold Groups will need to book in advance and need to email help@wildwoodtrust.org before coming to the park.

Will I be able to meet family and friends at the park?

For your own safety and that of others, please only visit with members of your household. If you meet friends at the park, please maintain clear social distance at all times and follow the latest government guidelines.

Can I still use cash at the park?

Although we encourage you to use cashless and contactless payments as much as possible when at the park, we will still have the ability to accept cash where needed.

In addition, on days when the Snack Shack is open, you will need cash.

Can the animals catch or pass on Covid-19?

COVID-19 is a brand new virus and experts currently don’t know everything about it in humans, let alone animals. Wildwood is taking every precaution for staff, visitors and animals and our animal teams have always had a strict set of biosecurity measures in place. We are monitoring the very latest research and evidence to try and understand how this new virus acts in animals.

Will there still be animals talks?

Due to social distancing requirements we cannot currently provide talks or events which encourage gatherings of visitors in one area. 

However, staff will be out and about in the park and happy to answer any questions you may have.

I'm a volunteer - can I come back to volunteer at the park?

We’ll be in touch with all of our volunteers to update on when it’s possible to return to Wildwood. We’re really missing you!

I'd like to support your work by making a donation. How do I do this?

Please visit our donation page.

Your kind donation will allow us to carry on Protecting, Rewilding and Conserving British Wildlife – Thank you!

I have a question, but can't get though to anyone on the phone.

To ensure the safety of our staff we currently have a smaller team working at the park. This means that it’s taking us a little longer than usual to answer enquiries. You can find lots of information about booking and visits on our website. For anything else, please email info@wildwoodtrust.org and our team will get back to you as soon as possible. Thank you for bearing with us at this time.

I have a booking for an event or experience. Will this go ahead, and will there be any changes?

Our event team will be in touch with you individually to talk about your event or encounter and we’re taking steps to ensure that all activities at Wildwood are delivered with safety in mind, following the latest government guidance. Please bear with us, as our team are working through our lists which will take us a little bit of time.

Will you still give first aid at the park?

We are asking that families deal with their own minor first aid needs at the park for the time being. We will have plasters, ice packs and basic items available if you need them. Any serious accidents will of course be dealt with by our trained teams. We hope you understand the need to minimise physical contact between staff and customers at this time.

MEMBERS' FAQs

I've deferred my membership renewal or I did not make all the payments while you were closed. Can I still visit?

Yes, of course! Please come to the park and we’ll discuss arrangements with you.

If your membership has expired we will help you re-join.

You’ll need to bring your membership card with you to the park.

I'm a member. Are there any changes to my membership?

There are no changes to your membership.

As part of our queue management we’ll be providing you with priority access. Please look out for a member of staff on your arrival.

Monday 15th June will be members only day as thank you for your continued support and loyalty to Wildwood during these difficult times.

Tuesday 16th june will be open for all visitors.

FOOD FAQs

Will there be changes to your catering services?

Due to social distancing restrictions and for your safety, the Coach House Cafe will offer a takeaway service only. 

The queue will be managed to account for social distancing and one person per group will be able to order at the cafe counter.

After placing your order you’ll be given an order number. When ready, you’ll be called to the pick-up point.

Please follow the new signs for further information.

Will the Snack Shack be open?

The Snack Shack will be open to offer a takeaway service when overall visitor numbers warrant.

When open, it will be a cash only service.

Can we bring a picnic?

Yes, you’re very welcome to bring a picnic with you when visiting Wildwood. Please use our picnic areas and where possible, please take your waste home with you for responsible disposal.