Café Assistant

We’re looking for bright, outgoing, friendly individuals to join our Coach House Cafe team for the busy season ahead. If you’re not afraid of hard work we’d like to talk to you about joining our friendly team.

The Coach House Café plays an important role in delivering value to our members, visitors and donors. This contributes to the charity’s mission and objectives and therefore our overall success.

As a café assistant you’ll be a representative of Wildwood and as such will provide consistently engaging customer care whilst carrying out your duties to the highest of standards.

This post holder contributes to the charity’s aims by providing exemplary customer service to all members, visitors, guests and donors, upselling café products and services to customers at every opportunity and ensuring all other café tasks are carried out to a high standard

To excel in this role, you’ll need personality and drive to serve and sell to our customers. You will be confident, enthusiastic and an excellent communicator to inform, advise and support our visitors. You’ll understand our mission and be able to inform customers about our park, the products and services we offer across our site.

About you:

· Ability to work in a busy café/kitchen environment serving high quality breakfast and lunch dishes
· Reliable and punctual
· Can liaise professionally with customers and build lasting rapport
· Experience with till systems
· Ability to work as part of a team and use own initiative
· Ability to follow food hygiene standards and health and safety
· Ability to work under pressure
· Must be able to work weekends, school holidays and bank holidays

Applications

To apply, please include your CV and a covering letter detailing your suitability for the role to dawn@wildwoodtrust.org


Seasonal Residential School Housekeeper

Wildwood Escot require a part-time housekeeper to join their friendly team throughout the high-season (1st April to 30th September ). You will work independently within the Education Department’s Yurt Village, to provide our residential school visits with healthy, fun meals throughout their stay with us.

Wildwood Escot’s Yurt Village is an outdoor educational and residential facility which offers schools and groups various packages to stay and learn in a natural outdoor environment. It can accommodate up to 56 children and 10 staff and the site has hot showers, flushing toilets and fully equipped kitchen.

The role holder will be required to efficiently carry out all duties to a high standard.

Your main tasks and responsibilities are:

– Prepare and cook healthy, fun meals; breakfast, lunch and dinner
– Daily cleaning of Yurt Village kitchen area and dining tent. To include wiping down surfaces, sweeping and mopping floors, ensuring all items are washed up and stored away, preparing shopping lists
– To be aware of, and work within, health & safety regulations and requirements
– To report any damaged or unusable equipment and resolve minor maintenance issues

You may be required to carry out duties not listed above but which will be within your level of skill and ability.

You will need:

· Cooking experience
· A proactive, hard-working attitude
· A thorough eye for detail
· To carry out all tasks safely, efficiently and to a high standard
· To understand and use safe practices of work
· To carry out all tasks independently
· To be an excellent time-keeper to ensure meals are prepared within their designated time-frames
· To be friendly and polite to your colleagues and our visitors

Applications

Applications should include a CV and covering letter and be sent to charlotte.mead@wildwoodtrust.org


Assistant Park Manager

Function: Assist the General Manager in running Wildwood Escot
Responsible to: General Manager
Responsible for: Park administration, Finance and Management

Full job description can be download here.

Principal Duties

Assisting the General Manager in running Wildwood Escot

This is an important role working with the General Manager to ensure the effective, safe and commercial operation of Escot Wildwood.

Wildwood Escot is a growing organisation, within the Wildwood Trust. This role will include ensuring the effective administration of the park as well as aspects of Finance, Human Resources, Health & Safety and Management. The successful post holder will require a combination of skills, experience and common sense and will primarily be working with the Park Manager, the Trust’s finance team and with Directors across the Trust.

It is imperative that the post holder ensures that the administrative systems that are put into place and managed have the capacity to support the growth of Wildwood Escot.

You will deputise for the Park Manager as and when needed.

You will run the administrative office and assist the Park Manager in the arranging and setting up of meetings, dealing with all incoming post, keeping all risk assessments and administrative and financial systems up to date. You will respond to general enquiries and help to streamline communications.

You will also support any other managers and departments as needed.

Human Resources

Working alongside the staff in Kent, you will be required to maintain personnel records for Escot staff.

You will arrange recruitment advertisements and interviews and produce letters of appointment. It will also be your responsibility to monitor and update the Terms and Conditions of Employment, ensuring that all the Employers’ legal obligations are met according to current employment law.

To arrange and take notes at any disciplinary, grievance or other HR meetings. You will also monitor and keep up to date the current systems, ensuring all managers are complying with correct HR legislation and procedure.

Working with the Park Manager and other managers you will manage and record staff attendance and timekeeping, oversee staff training and answer any HR related queries.

To be the main point of contact for all staff HR related issues at Escot.

You will also help develop staff training at Escot. This will involve:

  • identification of training needs
  • development of training schedules
  • implementation and delivery of training programmes
  • monitoring and review of training programmes
  • monitoring staff performance levels
  • coaching other managers and supervisors

Finance

You will be required to co-ordinate all financial administration of the park. You will work closely with the finance team in Kent to ensure the financial systems are effective. You will be responsible for maintaining accurate financial records and doing the banking and posting for the park.

You will maintain strict financial management systems and documentation, monitor procurement, managing petty cash, collating and dealing with supplier invoices, dealing with online credit card and paypal payments, cash floats and donation buckets.

You will be responsible for ensuring compliance of staff with the Electronic Clocking System, and reconciling to the time sheets.

You will provide assistance to the Park Manager, Director General and Kent finance team in preparing budgets, monitoring stock, profit margins, labour costs and all other financial measures.

PR and Media

You will on occasion be required to represent Wildwood in a range of media based situations including written press, television and radio interviews. It is important that Wildwood is promoted and represented professionally to further promote our work with native species.

Health and Safety

The various managers are responsible for the maintenance of their department’s Health and Safety systems and for setting their own Health and Safety Standards. You will be required to co-ordinate and oversee their activities, ensuring that Wildwood Escot’s Health and Safety arrangements are effective, consistent and well documented across the board, and that they fulfil the requirements of our advisors and insurers.

You will be responsible for all accident reporting. You will arrange and manage the playground and general external H&S assessments – coordinating all relevant associated tasks. Working with our insurers to ensure sufficient cover is in place for all new and existing activities and to process any claims.

IT Administration

You will manage logins onto google apps and other non-technical issues with our IT and communication and backup systems.

Special Project Management

This role will work together with other managers and departments to identify, develop and implement new and additional visitor experiences, for example, summer evening events and Christmas tours. At times this will require you to be on hand to manage and supervise these events.
You will take joint responsibility in ensuring that projects are achieved and within allocated budgets and deadlines.

Applications

Application is by C.V. and must contain the following information:

  • Name, address, contact phone numbers
  • Personal Statement
  • Employment history
  • Educational history

You should include a statement of the relevant skills and experience that you believe you will bring to the job, paying careful attention to the requirements of the job outlined above.

You should give two referees to whom we can turn for a confidential reference, one of whom should be your current or most recent employer. References will only be taken up for those candidates chosen for interview or, with regard to current employer, on offer of contract.

Applications will not normally be acknowledged. If you would like yours to be acknowledged, please enclose a stamped, self-addressed postcard.
Applications should be sent to Helen Sayers, Wildwood Trust, Herne Common, Herne Bay, Kent, CT6 7LQ. Or alternatively email helen@wildwoodtrust.org


Education Assistant

An active position requiring the role holder to join our friendly education team as a education assistant.

As a well-established and highly regarded education establishment, we deliver exceptional educational experiences and programmes that meet the needs of our attending visitors, schools and groups. We aim to reconnect the general public with nature in multiple subjects and produce individual memorable experiences.

Friendly, informative, enthusiastic and proactive engagement with a range of stakeholders including visitors, customers, members, school children and teachers is the main responsibility of our Outdoor Education Assistants.

Duties and Responsibilities

The main duties and responsibilities for this position include:

  • Organising and developing session plans
  • Delivering our outdoor education programmes
  • Assisting with the development and maintenance of the living history centre
  • Delivering engaging activities with the public during holidays and weekends
  • Providing exceptional customer service and communication when handling enquiries and engaging with our schools, groups or park visitors in a professional and helpful manner
  • Running activities with schools during term time
  • Maintenance and tidying of the department’s facilities
  • Public animal talks

You may be required to carry out duties not listed above but which will be within your level of skill and ability.

Appointment to the above position is subject to successful candidates receiving full clearance from the Disclosure Barring Service and two reference checks.

Applications

Application is by C.V and must contain the following information:

  •  Name, address, contact phone numbers
  •  Personal statement
  •  Employment history
  •  Educational history

Applications should be sent to Charlotte Mead, charlotte.mead@wildwoodtrust.org


Maintenance Manager

We have a unique opportunity for a highly motivated, confident individual to take the lead on our challenging maintenance and development programme.

The successful applicant will have a proven background in the oversight, management and delivery of construction projects. Specific experience within the family attractions, zoos and/or agricultural/animal management sectors would be highly valued.

Day-to-day, the Maintenance Manager will plan, organise and deliver a range of routine maintenance tasks including grounds-keeping, animal enclosure, visitor facilities and buildings maintenance. Working with other departmental managers, you will record, plan and coordinate the ongoing maintenance needs of the park, judging priorities, costs, safety issues, etc., and allocating appropriate staff time and resources.

Working closely with the General Manager, and coordinating with other departments, you will play a significant role in the planning, design and delivery of a number of complex build projects to meet the demands of our expanding animal collection. This will necessitate hands-on experience in a wide variety of construction disciplines.

You will be expected to identify and source the right materials and acquire them at the best possible prices, coordinating delivery according to the logistical demands of the project.

Where necessary, you will be expected to work with a range of outside contractors, verifying their qualifications/certificates/insurance and safe working practices, acquiring and evaluating quotes, establishing on-site work practices. Your oversight of contractors will ensure that all health & safety standards are maintained, and that contractual obligations, deadlines, standards of work, etc., are met, taking appropriate steps to intervene where necessary.

Where necessary, you will be expected to work with local planning, HSE and Building Regulations representatives to ensure that on-site projects are conducted according established standards and procedures.

As a departmental management role, it will entail a number of associated responsibilities in HR, Health & Safety, Financial Admin and Budget Management.

The post demands an individual able to demonstrate strategic thinking with substantial managerial and problem-solving ability capable of meeting and overcoming a broad range of logistical and situational challenges. Excellent leadership and communication skills are therefore a must.

Advantageous Knowledge and Skills

  • Construction project management
  • Construction site management
  • Formal training/qualification in at least one construction discipline
  • Demonstrable experience in a variety of construction disciplines
  • Small to medium sized plant operation
  • Chainsaw operation
  • Formal Health & Safety training and experience
  • Demonstrable experience in the effective management of health and safety issues
  • Outstanding team leadership and organisational skills
  • A comprehensive working knowledge of building regulations
  • A comprehensive working knowledge of planning procedures
  • Comprehensive commercial awareness and budget management experience
  • Demonstrable experience in routine HR administration and team management
  • A comprehensive working knowledge of horticultural issues
  • A genuine knowledge, passion and enthusiasm for the natural world
  • A working knowledge of wildlife and environmental conservation issues

Interpersonal skills, essential

  • Highly motivated with a strong commitment to meeting the Charity’s objectives
  • Highly adaptable, able to prioritise and operate effectively on own initiative
  • The ability to identify and solve problems with minimal management oversight
  • Excellent interpersonal skills with the ability to communicate at all levels
  • Ability to prioritise and manage time effectively
  • Ability to judge, set and work to deadlines
  • Able to work well as part of a team, and establish constructive and collaborative relationships with colleagues
  • Excellent communication and presentation skills
  • Ability to manage and motivate others
  • Reflective and able to evaluate your work critically

Applications

Application is by C.V. and must contain the following information:

  • Name, address, contact phone numbers
  • Personal Statement
  • Employment history
  • Educational history

You should include a statement of the relevant skills and experience that you believe you will bring to the job, paying careful attention to the requirements of the job outlined above.

You should give two referees to whom we can turn for a confidential reference, one of whom should be your current or most recent employer. References will only be taken up for those candidates chosen for interview or, with regard to current employer, on offer of contract.

Applications should be sent to George Hyde, george@wildwoodtrust.org